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Support

If you need help with ThreatGrid services, DNS configuration, hosting setup, domains, or TLINK tools, use the options below to reach the right team.

Security note: Do not include passwords, API keys, private keys, or sensitive customer data in tickets or messages.

Helpdesk

Account assistance, billing, domain management, hosting onboarding, and general support requests.

Business hours Ticket-based

Service Incidents

Check real-time status and incident updates for uptime monitoring and platform services.

Status updates Availability
Contact Support View Status Back to Tools

For the fastest resolution, include: affected domain/hostname, timeframe, error messages, and steps to reproduce.

If you are reporting a security issue, submit only non-sensitive details and request a secure channel for evidence.